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Delivery & returns
Next-Day Delivery We process and ship orders (Mon-Fri) the day after they are placed, except for high-priority shipments (FedEx Priority). Such orders placed by midday are processed and shipped the same day.
We're excited to ship orders to many wonderful locations, including the UK, Northern Ireland, the Republic of Ireland, Norway, Sweden, the Isle of Man, Guernsey, and Jersey. Just a quick heads-up: if your order is headed to the Republic of Ireland, Norway, or Sweden, it is limited up to £110, and you may need to cover a small import charge that could come up. We want you to be completely happy with your purchase, so please keep in mind that these charges are beyond our control and may vary. If a parcel is refused or has unpaid customs duties, it won't be eligible for a full refund. We appreciate your understanding on this matter before placing an order.
During Checkout You will have the option to choose the carrier. If the selected carrier offers a tracking number, we will send it to you before forwarding your parcel. The expected delivery timescale will be displayed at the checkout. Please let us know if you would like to shop with us and if your country is not listed.
Shipping Costs We’d love for you to enjoy free delivery on your ordered drinks when your total comes to £50! It’s a fantastic option among several delivery choices, and you’re welcome to use it if you like. The free shipping option is disabled during major sales or price reductions on product groups. Shipping costs vary according to the total weight and the size of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. Upon receipt of your package, please check its outer condition and refuse receipt if is visibly damaged. Let us know ASAP by email that your parcel arrived damaged and for this reason is returned automatically. If you choose to accept a package that looks noticeably damaged, please keep in mind that you do so at your own risk. Unfortunately, we won’t be able to address any complaints regarding the ordered goods because you accepted delivery.
Festive Times Please note that delivery time for orders may exceed normal estimates due to parcel traffic. We always make the biggest effort to dispatch every order on time but we cannot speed up couriers. To ensure your order arrives when you need it, we strongly recommend placing orders a few days before your desired delivery date. We appreciate your understanding and support!
Returns We accept returns within 14 calendar days of you receiving your order. If your order consists of multiple packages, the 14-day period begins to run from the day you receive the last part of your order. Before returning anything, please get in touch with us. Please state the reason why you wish to return your item. If your ordered item has arrived damaged please take a photo of the item in a box. You will then receive further instructions about how to continue. Once we have received your item, we aim to process your return within five working days. Please do not send anything to us without contacting us first. We will also not accept any packages being sent without your information about it.